LandlordProof
Repair reporting via WhatsApp

Your tenants text. The repair logs itself.

No forms to chase, no missed voicemails. A tenant messages your LandlordProof WhatsApp number, an AI assistant triages the issue — what's wrong, how urgent, a photo, when they're home — and it lands on your dashboard automatically, matched to the right flat and tenant, with a response target and a full evidence trail.

Start free — no card required →

Free forever for one property · built by a UK landlord · your tenants need nothing to install

Watch what happens

One message from your tenant does all of this

🛡️
LandlordProof
Repair reporting · online
There's water coming through the kitchen ceiling and it's getting worse 😟
Hi Amy — thanks for flagging that. If water's near a light or socket, don't touch the switches. Turn the water off at the stop tap if you can (usually under the kitchen sink). Can you send a photo?
📷 Photo
Got it — logged as an emergency leak for Flat 2 and your landlord has been notified. 🚨 Call 999 if anyone's in danger.
On your dashboard, instantly

Repair #248 — created automatically

  • Priority: Urgent — triaged from the tenant's message
  • Response target started — so nothing slips
  • Evidence recorded — photo + full transcript
  • Matched to Flat 2 · Amy Rigg — by her mobile number
  • Ready to assign to a contractor in a tap

You didn't lift a finger — and you have the record if it's ever queried.

Why it beats a form or a phone call

Reporting that captures and chases for you

🧠 AI triages every message

It works out what's broken and how urgent, gives emergency safety steps on the spot, and captures a photo — all in the tenant's own words, day or night.

📍 Matched to the right flat

We recognise the tenant by the mobile number on their profile, so the report is tied to the correct property and tenant automatically — no guessing, no re-keying.

⏱️ A response target from the start

Every report gets a severity and a good-practice response target the moment it's logged, with the evidence trail attached — so nothing is forgotten and you can prove you acted.

Set-up takes a minute

How it works

1 · Add your tenants

Save each tenant's mobile number on their profile — that's how we match a message to the right flat.

2 · Share the number

Give tenants the LandlordProof WhatsApp number (it's in the onboarding email we can send for you). Nothing for them to install.

3 · Repairs log themselves

When a tenant messages, the triaged repair appears on your dashboard with priority, photo and a response target — ready to action.

On repair timescales (the honest version). Awaab's Law has applied to social housing in England since 27 October 2025. Extending the same fixed repair timescales to the private rented sector is enabled by the Renters' Rights Act 2025 but needs separate regulations and has no confirmed start date (expected around 2027). Until then, LandlordProof gives you a good-practice response target on every repair so nothing slips — and is built to switch to the statutory timescales the day they apply to private landlords. General guidance, not legal advice — verify the current position on GOV.UK. Last reviewed: 18 August 2026.
And it's part of everything else

All of this is included — about £3.25 a month

WhatsApp repair reporting isn't a bolt-on. It comes with the whole toolkit that keeps a portfolio compliant and chased:

  • Compliance & certificate deadline monitoring
  • AI certificate reading (dates pulled off a photo)
  • Tenant applications & previous-landlord references
  • Repair reporting via WhatsApp
  • Rent, arrears & reminders (email & WhatsApp)
  • Deposit-protection clock & Right to Rent log
  • Document vault & one-click evidence pack
  • PRS Database registration tracking

£39/year — first property free forever. No card to start.

Let your tenants report the next repair for you

Set up a free account for your first property in about a minute. No card, no trial countdown.

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Free forever for one property · unlock everything for £39/year (about £3.25/month)

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